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Welcome to Zora Lucky Scoop

Worldwide Shipping
North America
🇺🇸United States

We currently ship to the contiguous United States only.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, APO/FPO/DPO military addresses, or other unsupported areas.
Please make sure your shipping address, postal code, phone number, and email are correct before placing your order.
Customs duties, taxes, or import fees may apply and are the customer’s responsibility if they occur.
🇨🇦Canada

We ship to most Canadian addresses.
Some remote Canadian postal codes may require an additional remote-area shipping fee. If your address is affected, we will contact you before shipping.
Please make sure your shipping address, postal code, phone number, and email are correct before placing your order.
Customs duties, taxes, or import handling fees may apply and are the customer’s responsibility if they occur.
Europe
🇬🇧United Kingdom

We ship to most UK mainland addresses.
We do not ship to BFPO, Guernsey (GY), Isle of Man (IM), Jersey (JE), or other unsupported remote areas.
Please make sure your postcode, city, phone number, and email are correct before placing your order.
VAT, customs duties, taxes, or import handling fees may apply and are the customer’s responsibility if they occur.
Oceania
🇦🇺Australia

We ship to most Australian addresses.
Remote areas, islands, or areas with limited carrier service may take longer or require additional shipping fees. If your address is affected, we will contact you before shipping.
Please make sure your shipping address, postcode, phone number, and email are correct before placing your order.
GST, customs duties, taxes, or import handling fees may apply and are the customer’s responsibility if they occur.
🇳🇿New Zealand

We ship to most New Zealand addresses.
Some remote areas or unsupported postal codes may not be available for delivery, or may require additional shipping fees. If your address is affected, we will contact you before shipping.
Please make sure your shipping address, postcode, phone number, and email are correct before placing your order.
GST, customs duties, taxes, import levies, or handling fees may apply and are the customer’s responsibility if they occur.

Zora Q&A

❓ Why didn’t I receive my order confirmation email?

Please check that your email address was entered correctly, and look in your spam or junk folder first. If you still cannot find it, please contact us with your order number and checkout email.
⏰ When will my order be shipped?

Most orders are prepared within 4–9 business days. As some of our products are highly personalized and need to be matched to the exact device model you provide, preparation may take a little longer. Orders that include a packing video may also require additional processing time.
📦 How long does delivery take?

After your order has been shipped, delivery usually takes 7–15 business days by air. Heavier or oversized orders may be shipped by economy sea shipping, with an estimated delivery time of 20–30 business days. The shipping method and estimated delivery time shown at checkout will apply.
🎥 When will my packing video be posted?

If you purchased a packing video, it will usually be posted within 12 days after your order is placed. Video orders require extra preparation time, as each scoop is carefully matched, packed, and filmed.
💡 How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number.
You can track your package through the tracking link in your email or visit our Order Tracking page.
😵 Why does my order show as payment failed?

Payment may fail due to PayPal verification, card restrictions, billing address mismatch, or browser issues.
You can try again with PayPal, another card, or a different browser. We only process successfully paid orders.
🏠 What if I entered the wrong shipping address?

Please contact us as soon as possible.
If your order has not shipped yet, we will try our best to update it. Once shipped, address changes may not be possible.
📮 Why hasn’t my tracking updated?

Tracking may take a few days to update after the package is handed to the carrier.
International packages can also pause during customs clearance or transfer between carriers.
💌 How can I contact you?

Please email us at zoraluckyscoop@gmail.com and include your order number so we can help you faster.
✨ Can I cancel or change my order?

Please contact us within 2 hours after placing your order if you need to cancel or make changes.
After 2 hours, we may not be able to cancel or change your order, as preparation may have already started.